Job Description

Technical Support Specialist II

Location : Allen, TX

Pay : $25 per hour

Schedule : MondayFriday, 8-hour shifts between 7:00 AM and 6:00 PM

Assignment : 6 months (Temp-to-Hire)

Join our Mobile Video Team as a Technical Support Specialist II , providing top-notch technical support for in-car dash cameras, body cameras, and evidence management software. You'll be supporting public safety professionals, troubleshooting hardware and software systems, and maintaining exceptional customer satisfaction. This is an onsite position in Allen, TX, and candidates must live within commuting distance.

• Provide remote technical support for proprietary software, in-car dash cameras, and body cameras.
• Diagnose and troubleshoot hardware/software issues via phone, email, and web support.
• Train customers on using systems and ensure timely and accurate setup.
• Maintain detailed logs of customer interactions and troubleshooting steps in ticketing systems.
• Follow department processes, procedures, and metrics for a Technical Support II technician.
• Assist team members through chat support and escalate issues as needed.
• Support systems integration and configuration, including software updates and hardware adjustments.

Must-Haves :

• 2+ years of Technical Troubleshooting and/or 2+ years of Customer Service experience.
• Experience with Ping (network tool) and Remote Network Support.
• Knowledge of networking technologies (Routers, Switches, VLANs, VPN, DHCP, TCP/IP).
• Experience with Linux and Windows operating systems (CCNA, MCSE, or CompTIA certifications preferred).
• Proficiency in tools like ServiceNow, Google Suite, Bomgar, and Windows OS .
• Must pass a CJIS background check (includes fingerprinting and checks for all U.S. states).

Preferred :

• Certifications: CompTIA A+, CCNA, MCSE, or Linux-related certifications.
• Experience in a public safety environment.
• Hands-on experience with virtualization platforms such as Hyper-V or VMware .
• Knowledge of PowerShell scripting , internet protocols ( SSL/TLS), and POE (Power Over Ethernet).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: ceiam
• Position Id: 26835

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