Supervisor Job at Chick-fil-A, Ohio

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  • Chick-fil-A
  • Ohio

Job Description

PRIMARY OBJECTIVES

Lead daily operations to ensure consistency in serving safe, quality food in a meticulously clean and organized environment with genuine hospitality. 

EXHIBIT OUR MISSION AND VALUES

Develop caring leaders that serve excellent food with hustle and heart

  • Excellence - We achieve the highest level of quality in everything we do and have a relentless drive to move our business forward.
  • Integrity - We are committed to doing the right thing, no matter what.
  • Responsibility - We show up to work ready, steward resources and minimize waste
  • Growth - We are open-minded to new ideas, value coaching and personal development and know we never graduate from the basics.
  • Teamwork - We value team unity by having open and honest discussions, and we respect each other, even when we disagree.
  • Hustle - We take action and move with urgency and purpose.
  • Hospitality - We commit to the guest being our #1 priority no matter what. We serve from the heart and strive for them to feel immediately known. We take the initiative to anticipate their needs.

FOLLOW OUR RULES OF ENGAGEMENT

  • Assume positive intent
  • Share needed information vs complaining
  • Tone of voice and non-verbal’s are respectful (caution when using sarcasm)
  • Treat each other how you want to be treated 
  • Tell the truth and don't get offended when others share feedback
  • Zero gossip-tell the person who needs to hear the information and leave out the others
  • Choose private locations for sensitive conversations, not in front of the team or guests
  • Never be threatened by the success of others, rather celebrate the wins of those around you
  • Do not blame others, but take ownership

REPORTS TO: Operator

DIRECTLY LEADS: Team Members & Team Leaders

KEY TASKS & RESPONSIBILITIES

  • Lead shift (PIC) to ensure smooth operations and outstanding customer experience
  • Creating and promoting a healthy and productive work environment for all employees.
  • Keep all employees on task at all times, managing employee breaks and ensuring we are getting all daily tasks completed. 
  • Able to read Labor and make decisions to reach labor goals
  • Track all waste accurately using Q-ally
  • Ensuring the completion of daily eRQA and SAFE assessments.
  • Using the HEARD model to handle guest complaints/issues/problems.
  • Answering any phone calls through the designated store phone.
  • Fulfilling any or all parts of a catering order with excellence.
  • Being available and prepared to fill in as the PIC at any given time.
  • Oversee cash management, receive Loomis, deposit change fund, cashier tills and inform
  • Able to open and close shifts and lead, both FOH and BOH
  • Ensure all new hires are trained and training is tracked using Trello.
  • Completion of all Jolt checklists
  • Reducing food safety risks through the identification of issues and the development of solutions 
  • Keep a meticulously clean and organized environment
  • On the job coaching to all Team Members on Pathway Procedures
  • Help count and finalize End of Month (EOM)
  • Attend all leadership meetings

BEHAVIORAL EXPECTATIONS

  • Be able to multitask and see the “big picture” while on shift.
  • Identify bottlenecks and run breaks proficiently 
  • Enthusiastically and passionately lead the team.
  • Represent the brand of Chick-fil-A in a positive manner at all times.
  • Set an example for all employees on how business should be conducted through attitude, procedure, guest interaction, and performance.
  • Following all procedures for proper uniform and appearance standards.
  • Remain composed and professional at all times
  • Proficient on all Pathway procedures
  • Take initiative, plan, and set priorities 
  • Can hold team members and self accountable 
  • Take action and lead with a strong sense of urgency.
  • Clearly communicate a vision & purpose to the team
  • Can be trusted at all times
  • Expert in time management skills

KEY PERFORMANCE INDICATORS

  • Jolt checklists: BOH, FOH and Weekly Cleaning and leader, 90% completion rate
  • CEM: Top 20% in all Metrics
  • Food Safety visits: Eliminate all high-risk findings, and repeated violations
  • Quality visits: Score a 99% or higher,
  • SAFE Daily Critical: 100% completion rate
  • eRQA Assessments: 100% completion rate
  • Daily Productivity: $70 or higher at the end of month
  • Positive FC Gap: < 1.50% Gap, manage food waste

BEFORE A SHIFT

  • Post game plan the night before in the Slack channel “whole team”
  • Equipment turned on and set up
  • The restaurant is stocked
  • Change fund counted
  • First drop of chicken by 10:55am
  • Ensure the restaurant is open by 11:00am
  • Write out the game plan on the whiteboard
  • Partner with a Team Leader to ensure trainees are trained, coached, and encouraged
  • Define measurable shift goals while maintaining awareness of store/team goals
  • Assign clear personnel positions and roles
  • Balance development of employees and positive guest experience
  • Create one intentional development opportunity every shift

DURING SHIFT

  • Greet and brief all team members upon arrival 
  • Talk with team about daily goal setting
  • All new hires are effectively trained by being paired with a trainer and ensures Trello is filled out and pathway is completed
  • Run all breaks, be mindful of breaks negatively impacting the guest experience 
  • Ensure completion of tasks, cleaning and catering prep
  • Manage productivity and labor
  • Make adjustments when needed
  • Coach and develop team members to inspire high performance
  • Ensure positive customer experience
  • S.O.S, Core 4, Winning Hearts Everyday
  • Coach to LCE iPad and AHA iPad
  • Maintain and coach professionalism at all times

AFTER SHIFT

  • PIC huddle before shift change, hand over any relevant information to incoming PIC 
  • Ensure completion of jolt checklists and other tasks to set up the next day part for success 
  • Complete all Cash Management duties including InFORM, Counting drawers, Loomis, End of Day 
  • Ensure all waste is tracked in Q-Tally and donations are bagged daily
  • Ensure truck/produce orders are placed 
  • Perform final walk-through
  • Check for store cleanliness, dishes done, items stocked, equipment turned off and restaurant locked up (PM)

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job Tags

Daily paid, Full time, Part time, Traineeship, Immediate start, Shift work, Night shift,

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