First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.
Important Information Regarding Application Process : Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link . *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at
SUMMARY
Under the supervision and guidance of assigned training personnel; accepts and processes transactions from the bank?s customers by personal contact, mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues. *Cross train to perform customer services, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts and providing efficient and quality customer service. This position will float between branches within the designated market.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Training consists of learning and developing the essential duties listed below:
Upon successful training of duties listed above:
Develop the specialized customer service skills necessary to acquire experience in additional retail services:
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
HOURS OF AVAILABILITY:
Regularly Scheduled Hours/Week: 40 (+) Hours | Monday - Friday 8:00am - 5:30pm | Rotating Saturdays: 8:00am - 12:30pm *Extended working hours may be required
QUALIFICATIONS |EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.
REQUIREMENTS:
EDUCATION and/or EXPERIENCE:
SOFT SKILLS:
Foster a culture that values critical thinking and problem solving, engagement, inclusion, diversity, and execute operational excellence. Establish a positive and productive work relationships; able to generate trust, ability, and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct.
PHYSICAL DEMANDS AND WORK ENVIRONMENT INFORMATION:
Physical Demands
The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, identify customers inside the lobby and outside of the bank, review customer transactions and verify necessary information, and identify counterfeit currency. The position also requires the ability to articulate sufficiently well to communicate with customers and co-workers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service.
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mental Demands
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers in a calm and patient manner and to maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.
EEO/AA/M/F/Vet/Disability
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