Job Description

Req ID: 438298

Address: 13320 Ali Ghan Road NE Cumberland, MD, 21502

Welcome to Love’s! 

Where People are the Heart of Our Success  

Hotel Hospitality Agent

Hospitality Agents maintain and promote excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner.

How You Will Fit In

• Greet customers as you see them, speak politely, and assist customers.
• Implements training of company or franchise policies and procedures and operational goals and objectives.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards.
• Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for next guest to check-in.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.
• Performs duties of department at front desk, in maintenance, housekeeping as needed.
• Communicates with other departments to coordinate events and activities at the property.
• May count cash drawers, determine inventory levels, maintain department equipment and supplies and make recommendations or requests and communicate concerns to department supervisor.
• Oversees cleanliness and organization of work area.
• Maintain and clean the lobby and bathroom as needed.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Maintain a safe facility and use safety first practices to remain accident-free.
• Other duties as assigned by your manager.

Benefits That Can’t Be Beat:

• Medical/Dental/Vision and Life Insurance Plans
• Flexible Scheduling
• Road to Success Program for career development
• On-the-job training
• Competitive pay (paid weekly)
• Team Member bonus program
• Holiday pay
• 401(k) with matching contributions
• Parental Leave
• Adoption Assistance
• Pet Insurance 
• Employee Assistance Program

Typical Skills and Demands

• Ability to learn and operate a casher register; Ability to learn and perform basic office/clerical tasks
• Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic.
• Regularly required to talk and hear.
• Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.
• Occasional light lifting not over 50lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Diversity Statement 

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation. 

Grow Far with Love's

As a family-based company, we are committed to adhering to our values. Ensuring that each of our people has success is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and challenging work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love’s, all roads lead to success!

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.

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